Accounts with Support Access Enabled

Overview

The "Accounts with Support Access Enabled" widget focuses on identifying user accounts that have been granted support access within the Okta environment. This visibility ensures that support access is properly monitored and managed to prevent unauthorized use or configuration errors.

Why It Matters

For IT Engineers:

1. Access Oversight:

   • Monitors accounts with support access to ensure they are actively needed and appropriately configured.

2. Resource Planning:

   • Identifies trends in support-enabled accounts to optimize resource allocation and management.

3. Compliance Assurance:

   • Provides insights into support access for audits, ensuring adherence to operational policies.

For Security Engineers:

1. Risk Monitoring:

   • Identifies accounts with elevated support access to prevent misuse or potential exploitation.

2. Policy Adherence:

   • Ensures that accounts with support access comply with organizational security guidelines, such as time-bound or role-based access.

3. Threat Prevention:

   • Reduces risks by detecting and mitigating improper use of support-enabled accounts, safeguarding sensitive configurations.