ServiceNow

Overview

Visualize and analyze ServiceNow resources, including incidents, change requests, problems, and tasks. Monitor visibility, governance, and automate workflows for better management of IT service management (ITSM) processes. Track issue resolutions, improve operational efficiency, and ensure compliance by identifying risks and vulnerabilities in service operations. Optimize workflows and enhance the quality of service delivery.

Configurations

Configuration	Description
Blueprint Account Name	A human-readable name for your account that will be used to identify this account across the application.
Servicenow Username	The username you use to log in to your ServiceNow instance. This should have the necessary permissions to access the required data.
Servicenow Password	The password for the above username.
Servicenow Workspace Name	The name of the workspace within ServiceNow from which you want to crawl data. This is usually the name of the project or environment you're focusing on. (i.e. dev-test-env)
Data Crawl Frequency	The frequency at which Kaleidoscope will crawl your ServiceNow instance to retrieve and update data.

Permissions

ServiceNow Data

• users:read

• user_groups:read

• accounts:read

CMDB Data

• cmdb_items:read

Incidents Data

• incidents:read

For more information on ServiceNow permissions, you can refer to:

• Security and Access

• Developer and Deployment Permissions

Schema Model

Resources	Source Entity	Normalized Entity	Description
ServiceNow User	servicenow.workspace.User	User	A user within the ServiceNow workspace.
ServiceNow User Group	servicenow.workspace.UserGroup	UserGroup	A group of users in the ServiceNow workspace.
ServiceNow Workspace	servicenow.workspace.Workspace	Workspace	A workspace within ServiceNow.
ServiceNow SysDomain	servicenow.workspace.SysDomain	SysDomain	A system domain in the ServiceNow environment.
ServiceNow CMDB Item	servicenow.workspace.CMDBItem	CMDBItem	A configuration item in the ServiceNow CMDB.
ServiceNow Attribute	servicenow.workspace.Attribute	Attribute	An attribute of a record in ServiceNow.
ServiceNow ReferenceField	servicenow.workspace.ReferenceField	ReferenceField	A reference field within ServiceNow.
ServiceNow Incident	servicenow.workspace.Incident	Incident	An incident record in the ServiceNow system.
ServiceNow Account	servicenow.workspace.Account	Account	An account within the ServiceNow workspace.